Find out exactly how woy99 collects, uses, stores, and protects your personal information — transparently, responsibly, and in line with international standards.
This Privacy Policy is published by woy99 and applies to all users who access or use the woy99 platform via woy99.onl, the official woy99 mobile app, or any related services we offer.
We understand that your personal information is a trust placed in us. woy99 is fully committed to protecting your privacy at every stage — from the moment you first browse our site to every financial transaction you make.
This policy transparently explains the types of data we collect, why we need it, how we use it, and the steps we take to keep it secure. We also outline your rights as a member and how to exercise them.
By using the woy99 platform, you agree to the data collection and usage practices described in this Privacy Policy. If you do not agree, please discontinue use of our platform.
Woy99 collects various types of information from members and platform visitors. Below is a detailed list of the data categories we process:
| Data Category | Example | Requirements |
|---|---|---|
| Identification | Name, IC, date of birth | Mandatory — KYC & registration |
| Contact | Email, phone, address | Mandatory — communication & security |
| Finance | Bank account number, transaction records | Mandatory — payment processing |
| Technical | IP, device, cookies | Automatic — system security |
| Options | Language preferences, notifications | Voluntary — personalised experience |
Woy99 collects your information through several different channels, depending on how you interact with our platform:
Most data is collected directly from you during:
Some data is collected automatically when you use the woy99 platform, including through cookies, pixel technology, and server logs. This data is used solely for security purposes, operational analytics, and improving the user experience.
All data we collect has a clear and legitimate purpose. woy99 uses your personal information for the following purposes:
Woy99 does not sell your personal data to any third party. However, there are limited circumstances where we need to share your information with other parties to ensure the smooth operation of the platform:
We work with trusted third-party service providers to operate the platform, including payment gateway providers, cloud service providers, and customer support platforms. All such providers are bound by strict data protection agreements and are prohibited from using your data for any purpose other than those specified.
Woy99 will disclose your personal information when required by law, court order, or a legitimate request from the relevant Malaysian government authorities. We will notify you of such disclosures unless prohibited from doing so by law.
Minimal transaction information and gaming activity may be shared with our licensed game providers solely for the purpose of win verification and game account management. Your full personal identification details are not shared with game providers.
Woy99 invests seriously in security infrastructure to ensure your data is always protected. The technical and organisational measures we implement include:
Woy99 uses cookies and similar tracking technologies to enhance your experience on our platform. Below is an explanation of the types of cookies we use:
These cookies are required for the platform to function properly. Without them, core services such as login, session management, and security cannot operate. These cookies cannot be disabled.
These cookies help us understand how users interact with the platform — which pages are most popular, how long users spend in each section, and general navigation patterns. All data is collected in aggregate and without personal identifiers.
These cookies save your preferences such as preferred language, display theme, and other settings so you don't need to reconfigure them every time you log in.
You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the woy99 platform. For detailed instructions, refer to your web browser's documentation.
As a woy99 member and data subject under Malaysia's PDPA, you hold the following rights regarding your personal information. woy99 is committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data we hold about you at any time.
You may request corrections to any inaccurate or incomplete data via your account settings or by contacting customer support.
Under certain circumstances, you may request the deletion of your personal data, subject to legal retention requirements.
You may object to the processing of your data for specific purposes, particularly direct marketing communications.
You have the right to receive your personal data in a machine-readable format for transfer to another platform where applicable.
Where processing is based on your consent, you may withdraw that consent at any time without affecting any prior processing.
Woy99 does not retain your personal data longer than necessary for its intended purpose. Retention periods depend on the type of data and the applicable operational or legal requirements:
When data is no longer required, woy99 will delete or anonymize it in accordance with established secure data disposal procedures.
Woy99 is an entertainment platform that for users aged 18 and above only. We do not intentionally collect or process personal data from individuals under the age of 18.
If we find that personal data of a minor has been collected inadvertently, we will take immediate steps to delete that data and terminate the relevant account. If you believe we may have collected data from someone under 18 years of age, please contact us immediately at [email protected].
Woy99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform improvements.
When we make significant changes, we will:
Your continued use of the woy99 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach us through the following channels:
We aim to respond to all privacy-related inquiries within 3 working days, and data rights requests within 14 working days.
We implement international security standards to ensure that every piece of information you entrust to us is fully protected.
Every piece of data transmitted between your device and woy99's servers is protected by the same bank-grade SSL encryption technology used by leading financial institutions worldwide.
Our integrated Know Your Customer (KYC) process ensures that only verified, age-eligible individuals can access the platform, protecting the member community from identity fraud.
All payment data processing complies with PCI DSS Data Security Standards, ensuring your financial information is handled at the highest level of industry-recognised security.
Our automated threat detection system operates around the clock to identify suspicious activity, unauthorised login attempts, and any anomalies that could compromise your account security.
Woy99 has never and will never sell, rent, or trade your personal data to third parties for marketing purposes. Your information belongs to you — we are merely its custodians.
All our data management practices are designed to fully comply with Malaysia's Personal Data Protection Act 2010, providing you with robust legal protection as a local user.
Woy99 believes that strong privacy and responsible gaming are the two core pillars of an ethical platform. Your data is used not only for security purposes, but also to help us identify and support members who may need assistance regarding their gaming habits — handled with full respect and confidentiality.
Learn More About Responsible Gaming